Design Requirements Document for the Support Page

Document Information

• Document Title: Design Requirements for Support Page Implementation
• Version: 1.0
• Date: August 25, 2025
• Author: Grok (AI Assistant)
• Purpose: This document outlines the functional, user experience (UX), user interface (UI), and integration requirements for a new Support page on the Stratiqx preview site (https://preview.stratiqx.ai). The page aims to provide users with easy access to answers for common questions, while offering an option to submit unresolved queries via email. It draws from best UX/UI patterns for FAQ/support pages to ensure usability, accessibility, and consistency with the existing site design.

Introduction

The Support page will serve as a self-service resource for users navigating the onboarding application (available at preview.stratiqx.ai) and the 8-step workflow (detailed at https://preview.stratiqx.ai/onboarding-info). It will address unclear areas by allowing users to search or browse pre-defined questions and answers (FAQs). If answers are not found, users can submit a request via an email form. The page must integrate seamlessly into the site's top menu and adhere to established UI styles for a cohesive experience.

Key goals:

• Enable quick lookup of questions/answers.
• Ensure the page is intuitive and easy to navigate.
• Provide an email-based support request option.
• Incorporate best-in-class UX/UI patterns.
• Maintain consistency with site-wide styles (dark for landing, use cases, and solutions pages; light for others).

Menu Integration

• Menu Item Name: "Support"
  (Rationale: This name is clear, concise, and commonly used for pages combining FAQs and contact options. Alternatives considered include "Help," "FAQ," or "Contact Us," but "Support" best encompasses both self-service and assisted help. It avoids ambiguity and aligns with industry standards for tech/SaaS sites.)
• Placement: The menu item will be added to the top navigation menu on https://preview.stratiqx.ai, positioned as the last or second-to-last item (e.g., after "Solutions" or "Onboarding" if those exist, to prioritize core content while keeping support accessible).
• Behavior:
  • On click or hover, it navigates directly to the Support page URL (suggested: https://preview.stratiqx.ai/support).
  • The menu item should use the site's standard styling: white or light text on dark backgrounds (if the top menu is dark), with hover effects like underline or color change for interactivity.
• Accessibility: Ensure the menu item is keyboard-navigable, screen-reader friendly (e.g., ARIA label: "Support and FAQs"), and responsive for mobile devices (e.g., collapses into a hamburger menu if applicable).

Page URL and Navigation

• URL: https://preview.stratiqx.ai/support
  (This keeps it simple and discoverable. If needed, sub-pages like /support/faq or /support/contact can be added later.)
• Navigation Flow:
  • Direct access via top menu.
  • Optional: Include internal links from other pages (e.g., a "Need help?" footer link on onboarding-info).
  • Back navigation: Use browser back button or a breadcrumb trail (e.g., Home > Support) for context.

Features and Functionality

The page will prioritize self-service while providing escalation options. Features are designed based on best UX/UI patterns for FAQ/support pages, such as categorization, searchability, and minimalism to reduce cognitive load.

1. FAQ Lookup Section

• Purpose: Allow users to quickly find answers to common questions about onboarding, the 8-step workflow, and other unclear areas.
• Key Components:
  • Search Bar: A prominent search input at the top of the page (e.g., "Search for questions...") with autocomplete suggestions based on FAQ keywords. Results should filter and highlight matching FAQs in real-time.
  • Categorized FAQs: Organize questions into logical categories (e.g., "Onboarding Basics," "Workflow Steps," "Technical Issues," "Billing and Access"). Use accordion-style expandable sections (question as header, answer expands on click) to keep the page clean and scannable.
    • Prioritize questions by popularity (e.g., top 5-10 most asked at the top).
    • Each answer should be concise (under 150 words), use bullet points or numbered lists for clarity, and include links to relevant site sections (e.g., onboarding-info).
  • No Results Handling: If search yields no matches, display a message like "Couldn't find what you're looking for? Submit a request below." with a direct link to the contact form.
• Best Practices Incorporated:
  • Accordion pattern for space efficiency and focus (avoids overwhelming users with all content at once).
  • Categorization to aid browsing (group similar questions for faster discovery).
  • Search functionality for targeted queries, improving UX on longer FAQ lists.

2. Contact Request Option

• Purpose: Provide a fallback for unanswered questions via email submission.
• Key Components:
  • Form Placement: At the bottom of the page or in a dedicated section (e.g., "Still Need Help?").
  • Form Fields:
    • Name (optional).
    • Email (required, with validation).
    • Subject (required, e.g., dropdown with categories like "Onboarding Question").
    • Message (required, textarea for details).
    • Submit button (e.g., "Send Request").
  • Behavior: On submission, send an email to a designated support address (e.g., support@stratiqx.ai). Display a success message (e.g., "Your request has been sent! We'll respond within 24-48 hours.") and optionally log the query for FAQ expansion.
  • Privacy Note: Include a brief statement like "Your information will only be used to respond to your query."
• Best Practices Incorporated:
  • Simple, minimal form to reduce abandonment (fewer fields = higher completion rates).
  • Clear call-to-action (CTA) button with loading indicator for feedback.
  • Integration with FAQs (e.g., pre-fill subject if coming from a "no results" search).

3. Additional Enhancements

• Table of Contents: For longer pages, add a sidebar or jump links to categories.
• Related Resources: Sidebar with links to onboarding-info, workflow guides, or external docs.
• Analytics Tracking: Implement basic tracking (e.g., via Google Analytics) to monitor popular searches/FAQs for future improvements.
• Mobile Responsiveness: Ensure all elements (search, accordions, form) adapt to smaller screens without loss of functionality.

UI/UX Design Requirements

The design must follow best patterns for support pages: clean, scannable layouts; intuitive interactions; and accessibility compliance (e.g., WCAG 2.1 standards).

Theme and Styles

• Overall Theme: Light mode (white/light gray background with dark text for readability).
  (Rationale: Aligns with the user's description that "everything else is light" beyond the dark landing, use cases, and solutions pages. A light theme enhances readability for text-heavy content like FAQs, reduces eye strain during prolonged reading, and contrasts well with the site's darker core pages. If a dark mode toggle exists site-wide, support it here; otherwise, stick to light for consistency. Suggestion: If user feedback indicates preference for dark (e.g., for low-light environments), a future iteration could add a theme switcher.)
• Color Palette:
  • Background: #FFFFFF or #F8F9FA (light gray for subtle depth).
  • Text: #333333 (dark gray for body), #000000 for headings.
  • Accents: Use site-primary colors (e.g., blue for links/buttons, assuming from Stratiqx branding).
  • Hover/Active: Subtle effects like #E0E0E0 background on accordions.
• Fonts: Match site-wide fonts (e.g., sans-serif like Inter or Roboto for modern feel; headings in bold, body in regular).
• Layout:
  • Structure: Hero section with welcome text (e.g., "Find Answers to Your Questions"), followed by search bar, FAQs, then contact form. Use a single-column layout for simplicity, with optional sidebar on desktop.
  • Spacing: Generous white space (padding: 20-40px) to avoid clutter.
  • Icons/Images: Minimal use—e.g., search icon in the bar, arrow for accordions. No heavy visuals to keep load times fast.
• Best UX/UI Patterns:
  • Progressive disclosure (accordions) to reveal information incrementally.
  • Micro-interactions (e.g., smooth expand/collapse animations).
  • Accessibility: High contrast ratios (4.5:1 min), alt text for icons, keyboard focus indicators.
  • Responsiveness: Breakpoints at 768px (tablet) and 480px (mobile); stack elements vertically on small screens.
  • Error Handling: Inline validation for form fields (e.g., red text for invalid email).

Technical Requirements

• Platform: Integrate with the existing site framework (assumed HTML/CSS/JS; if React/Vue, use components accordingly).
• Dependencies: No new libraries unless site-approved (e.g., use vanilla JS for search/filtering or lightweight like Fuse.js).
• SEO: Use schema markup for FAQs (e.g., JSON-LD) to improve search visibility.
• Testing: Cross-browser (Chrome, Firefox, Safari), device testing; user testing for usability.
• Maintenance: FAQs should be editable via CMS for easy updates.

Next Steps

• Review and finalize this document based on feedback.
• Create wireframes/mockups (e.g., using Figma) for visual approval.
• Develop a prototype for testing.
• Populate initial FAQs based on common onboarding/workflow queries.

This document provides a comprehensive foundation. If adjustments are needed (e.g., theme change to dark or menu name tweak), provide details for iteration.